WILL MY FIREARM ORDER SHIP TO MY HOME?
By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.
HOW DO I PLACE AN ORDER WITH GUNBUYER?
Our shopping cart can be accessed by the link in the upper-right corner of all Safer Heaven’s pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order. For further detailed instructions you can visit our onlinegunsshop.com/ page.
HOW LONG DOES IT NORMALLY TAKE TO RECEIVE MY ORDER?
Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.
PLEASE NOTE: Processing times are separate from actual shipping times.
If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase.
For further specifics on shipping procedures please see our Shipping page.
HOW DO I KNOW THAT YOU RECEIVED MY ORDER?
Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.
If you do not receive a confirmation of your order by email, then
Please call us to reach an associate or you fill the contact form. We would be happy to send you another copy and/or confirm your order and email address.
WILL I BE CHARGED SALES TAX?
- TAXES are already included in our products
- Due to the sales tax law changes the past couple years, tax may be charged depending on your home state.
DO YOU ACCEPT CHECKS AND OR CREDIT CARD PAYMENTS?
We accept Visa, MasterCard, American Express and Discover. We do not accept money orders and cashiers checks. Those wishing to pay using money order or cashier check have that option to use a gift card Payments (AMAZON) or use BITCOINS or PAYPAL for payment. You have up to 5 business days for our payment department to receive your money order/cashiers check. Please Note: If you do not pay with credit card or ACH we do not hold items from your order. Consequently, if someone else with guaranteed funds buys the same item it may become unavailable and we cannot ship one to you. Once you place an order with us we will set your items aside with your name on them ONLY after your order is funded. This is our only way to know you are serious about the order. If you do send us a check or money order and we sell the item to someone else, we will return and void Payments.
I DIDN’T RECEIVE AN ORDER NUMBER BUT MY CARD WAS CHARGED?
Due to the nature of the items we sell, our billing address verification (AVS) is very sensitive. If you place an order and do not receive an order number the transaction DID NOT successfully process. In this situation the charge you see is a pending hold that was authorized by your bank, but that we declined to accept. These holds should be released by your card issuer. Please contact your financial institution to find out how long they will take to release a pending hold.
I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
- Yes we do ship worldwide and those out side of the United States need no FFL.
- we are also able to ship to APO/FPO addresses.
IS THERE A WARRANTY ON PRODUCTS THAT I PURCHASE?
Safer Heavens products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Safer Heaven’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.
DO YOU REQUIRE A SPECIAL LICENSE TO PLACE AN ORDER?
- No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.
WHAT IF A PRODUCT DESCRIPTION IS INCORRECT?
As with most technology there are times when errors occur and we do not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. Safer Heaven reserves the right to correct any errors on our website that are discovered.
WHY DO SOME WAREHOUSES SHOW DIFFERENT PRICES?
We ship from multiple warehouses and at times run specials independently depending on a number of factors such as freight costs, special one-time purchases, overstocks, etc. A cheaper price does not mean the firearm or product is used or blemished. Prices may vary but the product you receive will be the same regardless of warehouse.